Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Attention Des Moines, Iowa, Truck Drivers! Regional CDL A Tanker Truck Drivers needed to haul chemical hazmat products around the Des Moines,... ...driving preferred. 12 months minimum of recent driving experience. 12 months of tractor trailer experience in the last 5 years...
Job requirements Experience: 3 to 5 Year. Education : Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.) Specilization : Any... ...
...We are looking for an enthusiastic, detail-oriented, and caring new pet bather to join our team at Nashville Pet Salon! We are a small grooming salon located in Berry Hill with an already amazing staff and wonderful clientele. Pet bathers are responsible for: ~ Bathing...
...We are looking for a Product Development Expert Marine North America, based in New York, Chicago or Alpharetta. Your Team The... ...return from career breaks with experience that nothing else can teach. We've got your back. Lets care for our society and our planet...
...characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. We are seeking a Lab Manager to support this critical customer mission. Responsibilities: - Applying advanced analytical skills and technical resources...